FAQ's

What happens if I don't receive my order confirmation email?

The order confirmation email is automatically sent after an order is placed.Please make sure you check your "SPAM" folder as it could have slipped in there.

I'm unable to complete the checkout process.What do I do?

If you are unable to complete the checkout process and/or come across other issues please contact us at info@patimonki.com

Why am I billed from PATIOMATES?

The transaction shown on your credit card statement could be from PATIOMATES , our parent company. This is our default payment gateway.

What is the cost of shipping?

Shipping is free of charge across United States & United Kingdom. Shipping times on average are 7-12 business days and include tracking.

Shipping Worldwide is between 15-20 business days & subject to live shipping rates.

Where are the orders shipped from?

All are products are manufactured and shipped from our warehouses across the United States.

What Payment Methods do you accept?

We currently accept all major credit/debit cards & Paypal express.

What currency can I use?

Currently we process orders in USD.

How do I track my order?

When a order is processed from our warehouse , a tracking number is created and sent via email to the customer. You can use the link in the email to track the current status of your order. 

I can't find my tracking number?

Tracking Numbers are automatically sent when the orders are processed at the warehouse.If you are unable to find your tracking please check your "SPAM" folder , alternatively you can contact us at info@patimonki.com

My product is damaged on arrival , can I return the product or get a refund?

Yes , we do process refunds for products that are damaged on arrival.

I'm new to NFTs , will you help?

Ofcourse. One of our core values is to help people navigate through the clutter of the virtual world. All NFT's will be processed with the help of a personal shopper who will contact you after confirmation of your purchase and walk you through the steps to receive your NFTs or other virtual products.